FAQs

🌿 Frequently Asked Questions

What is Plantuvo all about?

Plantuvo is a modern home & lifestyle brand offering smart, stylish tools designed to make plant care easier. From self-watering pots to practical gardening accessories, we focus on thoughtful, minimal solutions that bring your space to life.

Where do you ship from?

We ship directly from our international warehouses to offer the most competitive prices and product availability. Depending on the product and your location, items may ship separately.

How long does shipping take?

Delivery typically takes 7–15 business days, depending on your country and local postal service. You'll receive a tracking link once your order is dispatched.

Note: During peak seasons or due to customs delays, shipping may take a bit longer.

Do you ship worldwide?

Yes! We offer international shipping to most countries. If you're unsure whether we ship to your location, feel free to contact us.

What payment methods do you accept?

We accept Visa, MasterCard, Apple Pay, Google Pay, and PayPal. All transactions are secure and encrypted.

Can I cancel or change my order?

We process orders quickly, but if you need to make changes or cancel, contact us within 12 hours of placing your order. After that, the order may already be processed or shipped.

What is your return policy?

We offer a 30-day return policy on unused items in their original packaging. If you’re not satisfied, just contact us and we’ll guide you through the return process.

For more info, check out our [Refund Policy] page.

My item arrived damaged, what should I do?

We’re so sorry to hear that! Please email us within 48 hours of delivery with clear photos of the item and packaging, and we’ll offer a replacement or refund.

How can I contact support?

You can reach us via our live chat, our Contact page or by emailing support@plantuvo.com. We typically respond within 24 hours on business days.